General Terms and Conditions of Business
These general terms and conditions govern the use of the online store and define the rights and obligations between the provider and the customer.
1. Information about the Provider
Company name: CRUNCHYCO d.o.o.
Address: Ipavčeva ulica 21
E-mail: info@crunchyco.si
Registration number: 9049576000
Tax number: SI11204869
The registered activity includes the sale of food products – vacuum-dried fruit.
2. Validity of the General Terms and Conditions
The general terms and conditions apply from the date of their publication on the website. The provider reserves the right to change these terms without prior notice.
3. Availability of Information
The seller undertakes to ensure that the following information will always be available to the user:
- information about the identity of the Seller (in particular the company name and the registered office of the company)
- contact details that allow the user to communicate quickly and effectively with the Seller (email address, telephone number, etc.)
- information about the essential characteristics of the products or services offered in the online store, including after-sales services and guarantees
- information about the availability of the products or services offered in the online store
- the method and conditions of delivery of products or provision of services, in particular the place and time of delivery
- information about the payment methods
- information about the possibility of returning products and whether, and to what extent, such a return will cost the user, according to the provider’s price list
4. Product Offer, Delivery Time, and Collection
Due to the nature of online business, the product offer in the online store changes frequently and is regularly updated.
The delivery time for products that are in stock is 3–5 working days for delivery addresses in Slovenia, unless Pošta Slovenije delivers later to a specific delivery address. Each product from the online store is available within a reasonable time.
By placing a purchase order, the user accepts the order as specified in the section Delivery Conditions (6).
- cash on delivery, in which case postal charges are also paid
- Free delivery applies in the case of a purchase amount defined on the online store’s website, and this amount may be changed and updated by the Seller (operator of the website) in a timely and justified manner.
5. Prices
All prices in the online store are stated in EUR and do not include VAT unless explicitly stated otherwise. VAT is calculated separately and is clearly displayed at the final stage of the order.
All prices in the online store represent product prices and do not include delivery costs, unless stated otherwise.
The online price applies to all registered users of the online store.
DISCOUNTS – Discounts cannot be combined unless this is explicitly stated in a specific promotion.
6. Ordering Procedure
The customer places an order through the online store. After placing the order, they receive an order confirmation at their email address. The contract is concluded upon confirmation of the order and payment.
Product Selection
Registration is not required to make a purchase in our online store. Next to the products on the website, there are “Add to Cart” buttons. By clicking the button, you add the product to your cart.
Removing Products
If the customer wishes to remove a specific product from the cart, they must click the “Clear” link located in the top right corner of the website.
Order Placement
The customer completes the order by clicking the “View Cart” button in the top right corner and entering all the required information in the form on the website (first name, last name, address, phone number, email address). The customer finalizes the order by clicking the “Confirm Order” button. If the message has been successfully submitted, the customer receives a confirmation email.
During the order placement process, when concluding a distance contract using electronic means, the consumer explicitly confirms that by submitting the order they agree to the obligation to pay. The function that triggers the submission of the order is labeled “Confirm Order”, thereby informing the customer that placing the order entails a payment obligation to the company.
Coupons and Coupon Codes
The Seller may occasionally publish a coupon code that the customer can use when placing an order. The coupon provides the customer with an additional discount on the entire purchase or on specific products. Only one coupon can be redeemed per order. Discounts cannot be combined.
8. Payment Methods
The following payment methods are available:
- payment by card
- GPay and ApplePay
The customer pays for the goods at the prices valid on the day the order was placed.
9. Delivery
The goods will be delivered within the agreed time frame. In exceptional situations, a short delay may occur, in which case the customer and the seller (operator) may communicate in writing via the email address info@crunchyco.si.
Delivery costs are stated at the time the order is placed.
Delivery of products is carried out via Pošta Slovenije. According to the general price list of Pošta Slovenije, delivery is possible only to addresses within Slovenia. Products will be delivered within 2 to 5 working days from the date the order is placed if the product is in stock; otherwise, you will be notified via your email address.
International Delivery
It is also possible to deliver to other EU countries.
Therefore, for delivery outside Slovenia, please place your order by sending an email to narocila@crunchyco.si or info@crunchyco.si.
10. Sales Contract
The Seller issues the user who purchases a product from the online store an invoice in written form, including a breakdown of costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if this is necessary and possible.
The sales contract in the form of a purchase order is stored electronically on the operator’s server and is accessible to the user (customer) at any time in their user profile.
The sales contract is concluded in the Slovenian language.
The sales contract between the Seller and the user (customer) is concluded at the moment the Seller confirms the order. From that moment onward, all prices and other purchase conditions are fixed and apply to both the Seller and the user (customer).
11. Complaints and Material Defects
The customer may exercise their rights arising from the non-conformity of goods in accordance with the ZVPot-2.
A food product is considered non-conforming if it does not correspond to the description, quantity, quality, or if it is not safe for consumption, in accordance with the applicable EU directive. The customer must notify the provider of the non-conformity within the legally prescribed period.
The right of withdrawal does not apply to food products that are perishable or have been opened after delivery and, for hygiene reasons, are not suitable for return, in accordance with the ZVPot-2.
The claim may be submitted to the provider’s email address.
If the customer exercises the right of withdrawal in cases where this is permitted, the customer bears the cost of returning the goods, unless agreed otherwise.
In sales contracts, the company may withhold the refund of received payments until the returned goods have been received or until the consumer provides proof that the goods have been sent back, unless the company offers to collect the returned goods itself.
If a product description states that, due to the nature of the product, it cannot be returned, the consumer does not have the option to return it.
12. Warranty
A warranty is not prescribed for food products unless it is explicitly stated for a specific product.
13. Personal Data Protection
The provider processes customers’ personal data exclusively for the purposes of order processing, delivery, informing customers about the status of their order, and maintaining legally required records.
Processing is carried out in accordance with General Data Protection Regulation (GDPR) and applicable Slovenian legislation. The customer has the right to access, rectification, erasure, restriction of processing, and objection.
Details are provided in the Privacy Policy.
14. Use Your Head, Ask for a Receipt
Use your head – ask for a receipt.
The Seller must issue an invoice for the supply of goods or services and provide it to the customer.
15. Changes to the General Terms and Conditions of Business
In the event of changes to regulations governing the operation of online stores, data protection, and other areas related to the operation of the Operator’s online store, as well as in the event of changes to its own business policy, the Seller may modify and/or supplement these General Terms and Conditions. Users will be informed of such changes in an appropriate manner, particularly through notifications on the website www.krispper.si.
Any changes and/or amendments to the General Terms and Conditions shall enter into force and apply after the expiry of eight days from the publication of the changes and/or amendments. If a change and/or amendment to the General Terms and Conditions is necessary to comply with regulations, such changes and/or amendments may exceptionally enter into force and apply within a shorter period.
16. Complaints and Dispute Resolution
Complaints may be submitted by the customer to the provider’s email address. The provider allows for out-of-court dispute resolution.
17. Liability
The Seller makes every effort to ensure that the information published in the online store is up to date and accurate; however, product characteristics, delivery times, or prices may change so quickly that the Operator may not be able to update the information published in the online store in time.
In such a case, the Operator or the Seller will inform the user (customer) of the changes and allow them to withdraw from the order or modify the order.
From the moment the shipment with the ordered products is handed over to the post office, the Seller is no longer responsible for cases of physical damage, destruction, or loss of the shipment, nor if the contents of the shipment are missing or if the shipment shows signs of being opened. In such cases, the user (customer) must initiate a complaint procedure with Pošta Slovenije.
In the event of a damaged shipment, the customer must bring the shipment to the nearest post office of Pošta Slovenije in the same condition as it was received, without adding or removing anything, and complete a complaint report. The Seller will work together with Pošta Slovenije to ensure that the complaint is resolved as quickly as possible.
18. Complaints, Disputes and Applicable Law
The Seller complies with the applicable regulations in the field of consumer protection. The Seller has established an effective complaint handling system and has appointed a person whom the user (customer) can contact by email in case of any issues.
In case of any issues, the user (customer) may contact info@crunchyco.si for assistance. The complaint handling procedure is confidential.
The Seller will confirm receipt of the complaint within at least three working days and will inform the user (customer) how long the complaint will be processed, while keeping them informed of the progress of the procedure throughout.
The Seller will make every effort to resolve any disputes amicably. If an amicable resolution cannot be reached, the court with subject-matter jurisdiction in Celje shall have exclusive territorial jurisdiction for resolving all disputes between the Seller and the user (customer).
The Seller and the user (customer), as participants in electronic commerce, mutually recognize the validity of electronic messages as evidence in court.
For these General Terms and Conditions and for all disputes between the Operator, the Seller, and the user (customer), Slovenian substantive and procedural law shall apply. The rules of private international law that would refer to the application of any other law shall not apply.
For all relationships and for rights and obligations not governed by these General Terms and Conditions, the provisions of the Obligations Code, the Electronic Commerce Market Act, the Personal Data Protection Act, and the Consumer Protection Act shall apply accordingly.
19. Final Provisions
The law of the Republic of Slovenia shall apply to the interpretation and implementation of these terms.
